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Title: student

Essay Details:

Subject: English

Author: Bobby M

Date: April 12, 2015

Level: University

Grade: A

Length: 1 / 298

Essay text:

For example, Arussy received a question from a SearchCRM.com reader who manages a fleet of truck drivers, who was wondering about ways to improve the customer experience. Arussy advised this fleet manager to embrace the role of his drivers as the "delivery on the promise" professionals, meaning they are the action behind the promises and commitments made by the sales force. As Arussy said, "They are experience creators in every way that they conduct themselves: clothing, appearance, language, etc. They are the face of the company and they can help customer retention rates." Arussy's advice to this reader was to put in place a retention strategy that supports the customer experience...

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