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Business managers are learning that successful managers need high Emotional Quotient (EQ) or Emotional Intelligence (EI) to work effectively.
Emotional intelligence is the ability to accurately perceive emotions in one’s self and others, to identify different emotional responses, and to use emotional information to make intelligent decisions (Goleman, 2000). A leading expert on Emotional Quotient finds that “people good at managing relationships tend also to be self-aware, self-regulating, and empathetic” (Goleman, 2000, page 33), Emotional intelligence is especially important “at the highest levels of the company, where differences in technical skills are of little importance, in other words, the higher the rank of the person, the more emotional intelligence capabilities are needed for decision making effectiveness” (Goleman, 1986, page 94)...
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