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The HRM team are therefore involved in every aspect of an employees period of employment within the organisation.
After reading the case study, it is clear to see that there are several manifestations of various problems that can be related back to the HRM within the call centre system of BT. The most obvious are the complaints about the staff working conditions in these centres, which were dubbed as ?oppressive' by the CWU (Communications Workers Union). This eventually resulted in the 4,000 Union members voting to go on strike for the first time in 13 years (Financial Times, 23rd Nov, 1999)...
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