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There are many other companies that see using the guest greeters that Wal-Mart uses as a waste of time and money. They say that they should have these people doing some sort of work that will actually come out as productive. That is what Wal-Mart believes they are doing. Allowing someone to be greeted at the door hopefully makes them happier to be in the store. If they come in and are made to feel better by an employee at the door then they are more likely to be a satisfied customer. Another thing that employees are taught is the Ten Foot Attitude. This is where if a customer and employee come within ten feet of each other the employee must make eye contact with the customer and ask the guest if they can help them in any way...
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