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The Customer Care Vehicle Dossier (CCVD) is another source of information; the CCVD is a continuing file on each vehicle Village Volvo services. This file helps the mechanic diagnose problems as well as provide a convenient record if a vehicle is returned for warranty services on an earlier repair.
One of the explicit services provided by Village Volvo is a smooth running vehicle after tune-up, test drives are done after repair to ensure that vehicles are running as expected. Another explicit service is clean cars after the repair is done. Village Volvo takes care to keep the car clean throughout the repair process; also the insides of the car are vacuumed as courtesy to their customers...
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