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Moreover, the ability to provide low cost access to customer’s information about the location and contents of packages is an important success factor.
The competitiveness in the package-delivery industry pushing prices down and squeezing margins is a major risk for UPS. Yet, since UPS depends on its workers for deliveries, there are some risks associated with the human factor that must be considered. There are risks that the delivery may be late, wrongly delivered, damaged packages, lost packages, or even strikes when workers refuses to work. Moreover, UPS strategy of expansion to other countries may be threaded by changes in political alliances between the countries involved in the shipping process (sending/receiving)...
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