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United Airlines leaves no room for confusion that they recognize this necessity, as their mission statement is, “To be recognized worldwide as the airline of choice.” Incorporated in 1931, United Airlines has gone on to become one of the top airline carriers for domestic and international travel, and explained below are some of the operations management decisions that have helped United reach this status, and in recent circumstances, flown through some bumpy turbulence.
Service Design
United Airlines formulates many different strategies in order to provide a quality travel experience to all of their customers, ranging from the traveling passenger to the transported freight...
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