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Since the cyanide-laced capsules were found in two batches in the Chicago area, Johnson & Johnson made a decision to recall all bottles from the two batches and all remaining bottles on store shelves. Johnson & Johnson issued warnings to doctors and hospitals and the press was briefed in all regards of the situation. In addition to this, Johnson & Johnson set up a telephone number to address the concerns of consumers. The Johnson & Johnson credo set the basis for how the managers responded to the decisions they faced. The credo is good for Johnson & Johnson business as well as being the right thing to do...
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