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For that purpose, a list of important tools for training and the factors affecting its process were derived from the literature and mirrored in an interview of 31 open-ended questions as well as a questionnaire of 33 close-ended questions. Data was collected from 69 tellers at Credit Libanais Bank representing about 49% of the whole population. Then, it was analyzed quantitatively using descriptive statistics and Spearman correlations.
The findings show that training leads to a better performance, a better relationship with customers, and enhanced skills of tellers. The well designed need assessment, the relevancy of the training programs adopted and the support of branch managers were the major factors behind this success...
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