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Deming happened to be one of them. Many of the businessmen attended a lecture of Dr. Deming on the means to achieve quality at reduced costs with the help of statistics. These theories of Dr Deming were later adopted by the Japanese manufacturing companies and succeeded in producing quality products at reduced costs. By the 1970s and 1980s several American companies including Ford, IBM and Xerox started using the principles of Total Quality Management as developed by Dr Deming in an attempt to regain some of the markets they had lost the Japanese and met with success. This led to the prominence of Total Quality Management in the private sectors, which has gradually now crept into the public sector too...
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