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Most process activities are basic and simple, but allow for a better understanding of organizational design. Total quality management is defined b the International Organization for Standards as "a management approach for an organization, centered o quality, based on the participation a all its members and aiming at long-term success through customer satisfaction, and benefits to all members of the organization and to society." Many companies had already implemented total quality management in their organization before placing a more detailed focus on processes with the six sigma approach. It is suggested that companies can better implement six sigma if they already had total quality management or another process improvement previously in place...
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