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According to the dictionary, total means “constituting or comprising the whole (Total Dictionary)”. “Comprising of the whole” would mean all encompassing. This would mean that TQM encompasses the entire organization.
The next word in TQM is quality. Quality can be very difficult to define. There are 19 different definitions in the dictionary for quality. The first definition for quality is defined as “an essential or distinctive characteristic, property, or attribute (Quality Dictionary)”. What exactly does this mean? Many individuals would give different answers to this question. Here is a list of several definitions of quality given by TQM experts:
“What is quality? What would someone mean by the quality of a shoe? Let us suppose that it is a man's shoe that he is asking about...
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