TQM

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Title: TQM

Essay Details:

Subject: Business

Author:

Date: October 11, 2013

Level: University

Grade: A

Length: 4 / 1040

Essay text:

And for the first time a hotel company, namely The Ritz-Carlton Hotel Company, won the prestigious Malcolm Baldridge National Quality Award, which is presented to organizations for providing outstanding quality products and services. This paper will review the definition and components of Total Quality Management; explain its history; describe some of TQM related organizations and awards; introduce its most celebrated intellectuals; and illustrate some of ideas, techniques and principles, and how those were implemented in certain restaurant chains. We will conclude this essay by giving a narrative of how the Ritz-Carlton Hotel Company successfully manages for Quality, and thus becoming the benchmark of all luxury hotel chains...

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