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A definition published in 1990 by SEMATECH (semiconductor manufacturing technology) reads: “Total Quality Management (TQM) is a [holistic] business management methodology that aligns the activities of all employees in an organization with the common focus of customer satisfaction [to be achieved] through continuous improvement in the quality of all activities [processes], goods, and services” (Burrill, 1999). The description of the impact of globalization on quality will be covered as well as a comparison and contrast of traditional management styles with quality focused management styles.
The impact on quality from a global viewpoint can be equated to the Japanese quality strategy...
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