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First, Plan a change to the process, predict the effect this change will have and plan how the effects will be measured Second, Do, implement the change on small things and measure its effects. Third, check, study the effects and learn what effects it had if any. Lastly, Act, adopt the change as a permanent modification to the process, or abandon it.
Deming's emphasized the importance of improving quality through what he called the Five step chain reaction which proposes that once quality improves, (1) cost decreases because of less rework, fewer mistakes, fewer delays, snags, better use of machine time and materials (2) Productivity Improves (3) you must capture the market with better quality and lower price (4)Stay in business (5) provide jobs and more jobs...
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