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Essay text:
There are five major areas of TQM, which are:
? Focus on quality and prevention of problems
? Cooperation with suppliers and customers
? Continuous improvement
? Encouragement of proper climate and employee empowerment
? Use of measurements to back decisions
In the process of TQM customers are the ones who define a quality product. Not only should employees inspect products or services while performing duties, but companies must design quality products. During the design process there should be input from customers, marketing and those who assemble the final product. A company implementing TQM should cooperate with suppliers and have a focus on customer satisfaction...
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Common topics in this essay:
- Analyzing User Requirements by the Unified Process and Total Quality Management
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