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Meaning everyone involved can make a different. Total quality management is comprehensive structured approach to an organizations ability to improve the quality of product and service through ongoing refinements in response to uninterrupted and continuous feedback. For the total quality management theory to accomplish that which this concept is design to achieve four criteria principles must apply and that is customer satisfaction, respect for people, managing with information ,continuous improvement and analysis( Richardson ,1997,p.51).
Total quality management can be applied to any organization, this concept first begin in the manufacturing industry and has since been adopted by every type of organization in many departments within a company...
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