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Third, traditional management styles will be compared and contrasted with management styles focused on quality. Fourth, an explanation of how TQM should apply to my organization will be discussed.
TQM Defined:
The definition of Total Quality Management was defined by SEMATECH in 1990. This definition has stood up well against scrutiny and is widely accepted as accurate:
“Total Quality Management is a holistic business management methodology that aligns the activities of all employees in an organization with the common focus of customer satisfaction to be achieved through continuous improvement in the quality of all activities processes, goods and services”(Burrill & Ledolter, 1999, p...
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