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The Ritz Charlton Hotel

The Ritz-Charlton Hotel

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Title: The Ritz-Charlton Hotel

Essay Details:

Subject: Business

Author: Josef C

Date: March 21, 2015

Level: University

Grade: A

Length: 3 / 874

Essay text:

The Ritz-Carlton focuses on taking care of their customers and employees, which was the reason to create “The Gold Standards” of customer service. These standards include the Three Steps of Service, the Motto, the Employee Promise, the Credo and the Twenty Basics and each employee and manager, everybody, whom makes that company running, has to know them and adopt them. By understanding the standards every employee should be able to deliver the highest level of service and with it satisfy the customer. Because this is what the company sells – service, and “This business is created for one reason – to make money...

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