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A problem as little as this can be fixed by doing one thing listening. The common curtsey of listening is not hard and is usually used by the manager to help smooth things over with little conflict. On the other hand the customer may not want to listen to the other party feeling that they are correct with no reason to talk. This may led to more problems which sometimes escalate the miscommunication.
Compromise is defined as the settlement of differences by mutual concessions. The definition of this work is easier said than done when talking about the problems of most disgruntled customers. The compromise is the last thing on their minds and should be the first...
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