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However, the best hotels in the world are not renowned only for their rooms but for the very service that they provide. You certainly do not pay for the security guard to open the door for you but you consider it quality service when he does.
This implies that courteous customer service entails going beyond the job description or the need. Customers do not pay for politeness; they pay for their room and its facilities. However, if the establishment's personnel have been polite and courteous, it is fairly certain that customers would go back and avail of the service from the said establishment again...
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Common topics in this essay:
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