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This company has built an emphasis on keeping a good relationship with its employees. Southwest’s primary goal is to keep its employees happy and have a positive attitude towards customers. During the interview process, they make sure that the applicants smile and have a good sense of humor. Employees are chosen to work at Southwest for life.
Using an airline can be a stressful experience, with the flight delays, lost luggage, weather problems and security issues. This can lead to a very unsatisfied customer. However, with Southwest’s culture, employees are trained to be friendly and can handle negative situations that leave the customer very happy...
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