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Tesco - Customer Service

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Title: Tesco - Customer Service

Essay Details:

Subject: Business

Author: Peggy M

Date: January 12, 2013

Level: University

Grade: A

Length: 6 / 1591

Essay text:

An important way to an organisation to get an edge over its competitors is to provide extra service to satisfy and delight their customers, which can retain them and also gain new customers. Therefore the achievement of customer satisfaction must be a major objective in all organisations. To achieve customer satisfaction, an organisation has to provide high quality products and also provide a excellent customer service. When the service and product that the company provided is good, they can obtain customer loyalty. The customers will go again and again and would probably tell their friends. In return, the company can gain lot of customers...

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