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Essay Details:
Essay text:
Among these business units the Operations and Business support systems BU is responsible for Revenue assurance systems and O&M systems for mobile operators.
The OSS/BSS business unit is one of the most important and profitable Business Units within “Company S” Telecom as it works in multi-millon dollar project with major Mobile operators in the region.
Case Description
The work at the OSS department includes the installation & configuration of the network monitoring system used by mobile operators as well as the maintenance and support for them.
The new installations are usually followed by a one-year maintenance period and after that the customers is free to sign a maintenance contract with “Company S”...
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