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And the last but not least, once the operators get the information about the customers, they would not lost them, since they would be stored in the database, in a way that every customer would have its card. In case of some problems, there would be also the name of the operator, which had filled out the order, so he would be responsible for this data.
Every developed contact centre has also a switching centre for a steady call distribution. This switching centre could be interconnected with the contact centre system, so the operators for example would not have to fill out the phone number of the customer (to avoid mistakes, but also for faster call process), in case that the customer is calling from the same telephone number he wants to be contacted to in case of needs...
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