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This segment has grown from approximately USD 3.1 billion in FY 2004 to an estimated USD 11 billion in FY 2008. The BPO sector currently accounts for around 37 percent of the global business process offshoring pie. North America and the United Kingdom together account for about 87 percent of the sector’s export revenues. North America, primarily the United States, alone accounts for roughly two-thirds of the market.
The major nations contributing to the IT - BPO sector, the UK and the US, are currently facing threats of recession and have been impacted by the credit crunch as is the case with every other nation...
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