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TQM has been widely used in manufacturing, education, government and service industries, as well as NASA space and science programs. Total Quality provides an umbrella under which everyone in the organization can strive and create customer satisfaction. Total Quality is a people focused management system that aims at continual increase in customer satisfaction at continually lower real costs (2006).
Total Quality Management is the philosophy of managing organizations with a set of tools, policies and procedures that ensure quality production, or services. Total Quality Management is the future of management philosophies...
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