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TCS was the 19th largest software services provider in the world (but was still in the process of striving to be better). But while the software industry was blooming, Ram had another vision in mind to add on to his success, he wanted to enter into the Business Processes Outsourcing (BPO) industry.
Ram and his advisors had been discussing there options but there are conflicts between staying within the software business versus the BPO industry. As Ram asserts, “One group argued that TCS should stick with the software-related businesses and work to move up the value chain” (pg. 518 Dossani/Kenney)...
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