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Essay text:
But soon there were signs of trouble. The company began losing market share because of competition from much more aggressive rivals such as Hewlett-Packard and Lenovo. Dell was also criticized for poor customer service. It's now facing investigations into its accounting practices by the SEC and a U.S. Attorney.
This past January, the struggles forced Dell, now 42, to return to the company he founded, to tackle the issues head-on. In 48 hours, he'd put in a new management team.
Of his marketing brainchild -- sell directly to the customer -- Dell told employees in an e-mail: "The Direct Model has been a revolution, but it is not a religion...
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Common topics in this essay:
- The Customer Comes Second
- A RELATIONAL STUDY ON CUSTOMER SATISFACTION, TRUST , SWITCHING BARRIERS AND OVER ALL CUSTOMER RETENTION IN THE CONTEXT OF UNITREND LTD.
- Customer Behavior
- Customer Centricity
- Customer Contact
- Customer Equity
- Customer Loyalty
- Customer Needs
- Customer Satisfation
- Customer Service
- Customer
- Effective Retail through Customer Service – The Impact of Sales Staff in Different Types of Retail Format
- staying Number 1
- customer service
- Internship Experience Customer Tech support
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