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Starbucks Organizational Behavior

Starbucks Organizational Behavior

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Title: Starbucks Organizational Behavior

Essay Details:

Subject: Business

Author: Angela C

Date: June 30, 2016

Level: University

Grade: A

Length: 5 / 1350

Essay text:

The implementation of these concepts has definitely benefited the company, creating a monopoly in the United States as a coffee retailer and service company. Organizational Culture In the text, Organizational Behavior, Stephen P. Robbins defines organizational culture as, "a system of shared meaning held by members that distinguishes the organization from other organizations" (2005). Starbucks has a very strong organizational culture and strives to maintain that it. Everything centers on the organizational culture within Starbucks. While being a customer service-based company and understanding that the customer satisfaction and loyalty are what will make the company profitable, Starbucks takes a different approach to customer service than other companies...

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