Sprint-Nextel

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Title: Sprint-Nextel

Essay Details:

Subject: Business

Author: Charles P

Date: January 8, 2016

Level:

Grade: A

Length: 1 / 220

Essay text:

Once again, Roni Singleton as their spokeswoman says, "We have to be able to quickly and efficiently serve customers and when we are unable to consistently solve our customers' problems it results in a lot of frustration and longer waits for other customers. So after looking through our records, we were able to determine there were customers who we couldn't meet their current needs." Sprint recently committed to hiring an additional 150 customer service representatives increasing their total to 850 at their Oklahoma call center by January to help curtail the loss of customers to competitors such as AT&T and Verizon...

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