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And it also bypasses most of the travel agents and their commission fees.
d) Product market positioning within a business
Southwest treats itself as a short-haul airline that flies directly from city to city, with just high frequency and the lowest costs. And there are no luxury services like assigned seating and in-flight meal.
(2) What are Southwest?¦s key resources and capabilities?
a) Tangible resources
Physical: Southwest has enough reliable Boeing 737 aircrafts.
b) Intangible Resources
Good reputation: They won ?§triple crown?? for numerous times, meaning they got the fewest complaints, fewest delays and fewest mishandled bags among the major airlines...
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