SouthWest Airline

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Title: SouthWest Airline

Essay Details:

Subject: Business

Author: Robert G

Date: December 24, 2015

Level: University

Grade: A

Length: 3 / 610

Essay text:

The People Department and Vice Chair, Libby Sartain, is in charge of recruitment and hiring of employees. The process in hiring is to identify people with "relational competence, the ability to relate effectively with others" (Gittell, 2003, p. 85). The success of Southwest Airlines lies in its people. It is not unusual for someone to go through the interview process for up to six weeks before they are hired. "About 20 percent of new hires fail to make it through the training period. The payback: low turnover, high customer satisfaction, and in Sartains estimation, a self monitoring culture of self motivated employees" (Donnelly, 2000, p...

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