Southwest

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Title: Southwest

Essay Details:

Subject: Business

Author: Clarence M

Date: February 21, 2016

Level: University

Grade: B

Length: 2 / 583

Essay text:

Continually working with different people decreases efficiency, but the culture at Southwest dictated that employee satisfaction would come before process improvements. In contrast, JetBlue appeared to place its highest priority on customer satisfaction and efficiency. Being the best funded startup in aviation history, JetBlue had the opportunity to purchase new planes with leather seats and individual television sets for each customer. These investments were clearly made to satisfy customers and not their employees. Additionally, JetBlue employed technology everywhere they could in an effort to be more efficient...

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