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Essay Details:
Essay text:
In 1984 Signode industries was face to face with such a dilemma ? from being market leaders they were staring at an abyss which was pulling them down ? their market share was eroding and their profitability levels were sinking fast and they were finding it extremely difficult to remain competitive and maintain their position in the steel strapping industry.
Background:
Over the years the competitors in the industry had stabilized their market position and relative price separation they were offering stiff competition with ruthless price cuts and aggressive growth strategies. Signode was able to maintain its leadership by offering more services than any of its competitors but it was doing this at a high cost to its profitability...
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Common topics in this essay:
- The Customer Comes Second
- A RELATIONAL STUDY ON CUSTOMER SATISFACTION, TRUST , SWITCHING BARRIERS AND OVER ALL CUSTOMER RETENTION IN THE CONTEXT OF UNITREND LTD.
- Customer Driven Organization
- Customer Needs
- Customer Satisfaction
- Customer Service
- Customer Service
- Customer force
- Customer perceived value
- Customer
- customer behaviour
- customer service
- THE REALITY CUSTOMER BASE
- Customer Retention
- Customer Loyalty
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