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Essay Details:
Essay text:
In 1984 Signode industries was face to face with such a dilemma ? from being market leaders they were staring at an abyss which was pulling them down ? their market share was eroding and their profitability levels were sinking fast and they were finding it extremely difficult to remain competitive and maintain their position in the steel strapping industry.
Background:
Over the years the competitors in the industry had stabilized their market position and relative price separation they were offering stiff competition with ruthless price cuts and aggressive growth strategies. Signode was able to maintain its leadership by offering more services than any of its competitors but it was doing this at a high cost to its profitability...
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Common topics in this essay:
- A RELATIONAL STUDY ON CUSTOMER SATISFACTION, TRUST , SWITCHING BARRIERS AND OVER ALL CUSTOMER RETENTION IN THE CONTEXT OF UNITREND LTD.
- Customer Driven Organization
- THE REALITY CUSTOMER BASE
- The Customer Comes Second
- Customer Needs
- Customer
- customer behaviour
- Customer Satisfaction
- Customer Retention
- Customer Loyalty
- customer service
- Customer perceived value
- Customer force
- Customer Service
- Customer Service
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