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Service Quality At The Ritz Carlton Hotel Company

Service Quality at the Ritz-Carlton Hotel Company

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Title: Service Quality at the Ritz-Carlton Hotel Company

Essay Details:

Subject: Business

Author: Marsha W

Date: November 22, 2015

Level: University

Grade: A

Length: 6 / 1637

Essay text:

Being a leader in upscale hotel chain industry, The Ritz-Carlton Hotel took a unique path to compete with its rivals. Founded on principles of groundbreaking levels of customer service, and with guest satisfaction being the highest mission, the Ritz-Carlton Hotel Company, is the first and only hotel company to win the desirable Malcolm Baldridge National Quality Award and the only service company to win the award two times, with the most recent honor received in 1999. Brief History of Ritz-Carlton Hotel Company The Ritz-Carlton Hotel Company was established in 1983 when real estate mogul and former CEO William B...

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