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A second allegation made by the DCA was that in some cases, cars left Sears in worse conditions then before it was brought to the shop. One time, a care even left without any brakes at all (State of California, 1992).
The third allegation is again shown in exhibit 8 of Santoro and Sharp Paine (1993): false advertising. Sears’s employees advised customers to purchase new tires and told them they would save 10%-15% on the purchase. Unfortunately, the tires were not in stock so the customer had to pay a premium for other tires ($ 67,99 for each tire). False advertising for example can hurt the company’s image and therefore the economic results, not only for the auto centers, but also for the whole Sears company...
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Common topics in this essay:
- Richard Warren Sears And Sears, Roebuck, & Company
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