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The problem was that program changes were implemented simultaneously to both the primary and back up facilities – this is a very fundemental error in project management. In addition, the new code was not tested before being deployed. Finally, the IT team did not have any plan for the situation of unsuccessful upgrading program case.
The technology factor that contributed to the control problems at RBC was not simply a programming error leading to a glitch in the system. Programming errors made by individuals are common. RBC had a rule to test software upgrades, but that rule was not followed...
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