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Paul, Minnesota that serves both businesses and consumers. One of the main issues facing Bank Cherokee and other banks is the retention of front-line employees, mainly tellers. The banking industry has a rate of turnover that is tremendously high, yet the average investment in a teller takes two years of employment to recover (Brox, 2007). The financial impact of high turnover rates can be felt in areas such as recruiting, training, and in productivity (Dreher & Dougherty, 2001).
Another key area of impact from employee churn is customer service and satisfaction, which ultimately lead to lower profits...
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