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Customer-relationship management (CRM) system has been adopted, which has changed the entire sales process. Apart from CRM, from the manufacturing perspective, Riordan has also implemented the Six Sigma quality approach and is now ISO9000 certified.
Unfortunately for Riordan, the employee survey indicates negative results in terms of employee job satisfaction, mostly from the compensation and benefits aspect. Apparently, all the departments like R&D, Sales and IT have their own issues in terms of employee dissatisfaction.
At this point the services of Human Capital Consulting from Santa Clara, an external agency, have been availed to come up with an action plan...
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