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Leadership research contains a number of theories concerning managers’ behaviour in terms of innovation, creativity and intuition. This paper concerns problem-solving and decision-making behaviour of managers.
Schermerhorn (1993, p. 152) describes a typical approach to managerial problem solving by isolating six steps in the process:
1. (1) find and define the problem;
2. (2) generate alternative solutions;
3. (3) evaluate alternatives and select solution;
4. (4) conduct ethics double-check;
5. (5) implement the solutions; and
6. (6) evaluate results.
Problem solving has to do with all six steps while only the first four concern decision making...
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