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Essay Details:
Essay text:
Analyze the behavioral and affective loyalty of Tesco’s customers in order to establish loyalty program towards Tesco Clubcard.
2. Analyzing the influence of Tesco Clubcard on customers’ loyalty.
Theoretical Framework
Behavioral dimension – refers to purchase behavior repeated over the time.
Affective dimension – refers to emotional bonds of one individual toward something.
Hypothesis:
Behavioral Loyalty
H1: Cardholders in Tesco Clubcard show a greater behavioral loyalty to the Tesco than non cardholders.
H2: Cardholders in Tesco Clubcard show a less behavioral loyalty to the Tesco than non cardholders...
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