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Report On Service Standards In Singapore Cinemas

REPORT ON SERVICE STANDARDS IN Singapore CINEMAS

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Title: REPORT ON SERVICE STANDARDS IN Singapore CINEMAS

Essay Details:

Subject: Business

Author: Craig E

Date: November 25, 2015

Level: University

Grade: A

Length: 11 / 3081

Essay text:

To examine whether service levels have improved and how to achieve service excellence, several sub-committees were set up under Mr. Christopher Fernandez?fs authorization to evaluate different industries. We are from one of the sub-committees that evaluate the customer service in entertainment industry, which includes cinemas, theme parks and museums. Being in a small country with very limited natural and human resources, entertainment as a service industry plays an important role in spurring the economy of Singapore. The local media industry alone had an annual turnover of $10 billion, contributing 1...

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