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Phase One of the project focused on measurements currently being used by leading companies to measure project quality performance. The major product of Phase One was the Quality Measurement Matrix which provides examples of quality measurements in the Total Quality Management (TQM) categories of Customer Focus, Leadership, Delivery and Employee Empowerment.
Phase Two of the project dealt with developing a process, referred to as ‘The Blueprint’, which could be used by project teams to establish quality performance measurements for their projects. This process was validated through discussions with quality and project management personnel, and pilot testing on three active EPC projects...
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Common topics in this essay:
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