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These challenges that the organization experiences often involve in the poor quality management; such as a purchased product that is damaged or broken, a food delivery service that is late or delivers the wrong order, or a wireless service that is lagged connecting or provides unstable signals. The poor quality management may cause the entity exacerbates employees’ productivity, loses clients, and competitive advantages in the marketplace.
The increasingly wealthy and sophisticated organization understands the tremendous impact on its product or service quality which defined by customer. In terms of total quality management (TQM), Dr...
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