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Qualidade Em Servicos Estudo Comparativo Dos

QUALIDADE EM SERVICOS – Estudo comparativo dos atributos mais valorizados pelos clientes na avaliacao da qualidade em servicos – uma aplicacao do modelo SERVQUAL

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Title: QUALIDADE EM SERVICOS – Estudo comparativo dos atributos mais valorizados pelos clientes na avaliacao da qualidade em servicos – uma aplicacao do modelo SERVQUAL

Essay Details:

Subject: Business

Author: Willie T

Date: December 21, 2013

Level: University

Grade: B

Length: 84 / 25171

Essay text:

Dr. Jose Luis Garcia Hermosilla Dissertacao apresentada ao Centro Universitario de Araraquara como parte das exigencias para obtencao do titulo de Mestre em Desenvolvimento Regional de Meio Ambiente. ARARAQUARA – SP 2005 3 FICHA CATALOGRAFICA (1) Coimbra, Sirley (2) Qualidade em Servicos: (3) Estudo comparativo dos atributos valorizados pelos clientes na avaliacao da qualidade em servicos – uma aplicacao do modelo SERVQUAL .(4) Sirley Coimbra (5) Araraquara.(6) 2004. (7) Dissertacao de Mestrado - Programa de Pos-graduacao em Desenvolvimento Regional e Meio Ambiente – Centro Universitario de Araraquara (8) Gestao Empresarial (9) Orientador: Hermosilla, Jose Luis...

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