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The call center outsourcing plan and the subsequent effects on labor relations and public opinion brought negative press and has affected relations with the Technology Workers Union and employees. Furthermore, the union was not represented in any of the planning stages of this idea. As a result of these issues, the employees and the union are very unhappy about the plan and the resulting loss of jobs and corporate commitment to the employees. A loss of productivity, morale and bad publicity threaten to derail the company's business plan.
GC is not the first business to face such difficult issues...
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