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Essay text:
Through this they have managed to become market leaders in their field.
Throughout time the business focus of OTIS have changed. Today the focus has moved from the manufacturing area towards a more total solution, where the most important is to provide a high class customer service. This is to be seen through their vision: “To become the recognized leader in service excellence among all companies – not just elevator companies – worldwide.”
Question 2: What are the sources of income of Otis?
OTIS’s source of income is to be divided in two parts, as follows the development of the market...
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