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This means that an entire task is not done by one individual but instead is broken down into jobs by different persons.
In Citibank task are divided into different jobs according to the requirements and work specialization can be seen e.g. in the dealing of debit cards a single person is not involved in the process. There is a CRM (customer relation manager) and a CRO (customer relation officer) while CRM deals with validation of debit cards and CRO deals with the transaction relating debit cards.
Departmentalization:
The basis by which jobs are grouped together is called departmentalization...
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