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In addition to placing orders for services, if a customer has a problem or a technical issue, my job is to analyze the problem or issue and recommend a solution. Notice however, the department title, Sales and Service. It is of no accident that the word Sales, is before Service. This is in fact a sales job. During every call, I must make sure I recommend a product or service to a customer. The problem is that management place a great deal of emphasis on the sales aspect of the job and not enough on the customer service aspect. Thus, creating a highly competitive cultural environment where good customer service skills and work ethics become questionable...
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